Open Sky Touring Frequently Asked Questions

What time will my delivery arrive?

All orders are delivered on date identified in tracking information provided. There are some exceptions to this but all orders are delivered by 5pm.
Priority or express deliveries to business addresses should arrive by 5pm.
Please note that delivery windows are wider on big occasions such as Father’s Day, Christmas etc.
Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.

Authority to Leave?

Products will be left by default as Authority to Leave (ATL), and customers should leave a comment as to where to leave it when completing the order. If no agreement is made for Authority to leave then customers accept additional charges for redelivery.

What areas do you deliver to?

We deliver to all major cities in Australia and most regional locations.

What happens if the recipient isn’t home?

If the recipient isn’t at home, a few things will happen:

The courier will leave the goods at the front or back door if the recipient isn’t home and if there is a safe place to do so
If the driver is unable to leave the package, the box will be sent back to the relevant depot and a re-delivery can occur for an additional fee.

What happens if I provide you with the wrong address?

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.
If we are unable to re-deliver on the same day then you will need to arrange with the delivery company for collection at their depot or delivery at extra charge.

How much does a re-delivery cost?

50% of the original order cost plus the additional delivery charge.

Can you deliver to an apartment/unit complex?

Yes we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, then the box will be returned to us and there will be a redelivery fee charged.

PO Boxes or Parcel Lockers?

We cannot deliver to PO Boxes or parcel lockers.

Freight Fees:

A one off $24.95 flat free is payable on all individual retail purchases in all states in Australia except for South Australia, Tasmania and Rockhampton North where a flat fee of $49.95 is applicable and NT, WA where a flat fee of $69.95 is applicable. This applied once only regardless of the amount of products ordered by an individual.

Retailers:

Please contact us if you are a retailer and would like to stock our products.

International customers:

For international inquiries please contact us on sales@openskytouring.com